Refund policy

Last Updated: October 5, 2026

At Met On Rose, all sales are final unless a product listing, applicable Shopify Collective supplier policy, or applicable law provides otherwise.

1. No General Returns or Exchanges

We do not generally accept returns or exchanges for products purchased through Met On Rose.

Please review product descriptions and sizing, specifications, colors, materials, and other information carefully before placing your order.

2. Shopify Collective Products

Some products are fulfilled through Shopify Collective by independent suppliers.

A Collective supplier may have its own return, replacement, refund, or warranty policy that applies to products it fulfills.

Where a supplier-specific policy applies, the supplier may determine whether a return, replacement, exchange, or refund is available and what requirements apply.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, materially different from what you ordered, or incorrectly fulfilled, please contact us at team@metonrose.com as soon as reasonably possible.

Please include:

Your order number.
Your name and contact information.
A description of the issue.
Photographs of the product and packaging, when applicable.

We may need to work with the applicable supplier or fulfillment partner to investigate the issue.

Depending on the circumstances, an approved resolution may include a replacement, refund, or other remedy.

4. Refunds

If a refund is approved, it will generally be issued to the original payment method.

The timing of the refund may depend on your payment provider or financial institution.

5. Cancellations

Orders may begin processing shortly after they are placed.

Cancellation requests are not guaranteed and may not be possible once an order has entered processing or fulfillment.

If you need to request a cancellation, contact team@metonrose.com as soon as possible.

6. Final Sale Items

Unless otherwise stated, all products are considered final sale.

We do not generally offer refunds or exchanges for:

Change of mind.
Incorrect size selection.
Color preference.
Personal preference.
Ordering the wrong product.
Failure to review product information before ordering.

This does not limit any rights or remedies that cannot legally be waived.

7. Supplier-Specific Policies

When a product is fulfilled by a Shopify Collective supplier, that supplier may have additional requirements regarding returns, refunds, replacements, defective products, or other order issues.

Where applicable, those requirements may apply to your purchase.