Shipping policy

Last Updated: October 5, 2026

Met On Rose currently ships orders to addresses within the United States only.

1. Order Processing

Processing times vary by product, supplier, inventory availability, and fulfillment method.

Orders may require additional processing time during holidays, promotions, product launches, or periods of high order volume.

The estimated processing and shipping information provided at checkout or on a product listing should be considered an estimate unless expressly stated otherwise.

2. Shopify Collective Orders

Some products are offered through Shopify Collective.

When you purchase a Collective product, the product may be fulfilled and shipped directly by the independent supplier.

Because different suppliers may fulfill different products, an order containing products from multiple suppliers may arrive in separate packages.

You may receive separate tracking information for different shipments.

3. Shipping Times

Shipping estimates depend on the product, supplier, destination, and shipping carrier.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by:

  • Shipping carriers.

  • Weather.

  • Holidays.

  • Natural disasters.

  • Inventory shortages.

  • Supplier processing delays.

  • Incorrect or incomplete shipping information.

  • Customs or government restrictions.

  • Other circumstances outside our reasonable control.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned or delayed because of an incorrect or incomplete address, additional shipping charges may apply.

Please contact us as soon as possible at team@metonrose.com if you realize that your shipping information is incorrect.

We cannot guarantee that an address can be changed after an order has been submitted.

5. Tracking

When tracking information is available, it will be provided through the email address associated with your order.

Tracking information may take time to become active after a shipment has been created.

6. Lost, Damaged, or Incorrect Orders

If your package appears to be lost, damaged, or contains an incorrect product, please contact team@metonrose.com as soon as possible with:

  • Your order number.

  • A description of the issue.

  • Photos of damaged packaging or products, when applicable.

For Shopify Collective products, the supplier may be responsible for investigating the shipment and determining the appropriate resolution.

7. Multiple Shipments

Products in the same order may ship separately when they are fulfilled by different suppliers or fulfillment locations.

Separate shipments do not necessarily indicate an error with your order.

8. U.S.-Only Shipping

At this time, Met On Rose ships only within the United States.

We do not currently offer international shipping.

9. Contact

For shipping questions or assistance, contact:

Met On Rose
Email: team@metonrose.com

1902 Lincoln Blvd, Suite A - 222
Santa Monica, CA 90405
United States